- Who are we ?
- The different types of personal data processed
- How do we collect your data?
- For what purposes do we use your data?
- Communicating and sharing of data with third parties
- International transfer of your data
- Your rights
1. Who are we ?
Feed.biz is a company specializing in marketplace and logistics solutions. It develops simple and scalable applications for complex feed management and web services. It also develops with PrestaShop applications based on the architecture of e-commerce market leaders: Amazon, Cdiscount, PriceMinister etc. These synergies combined with these applications contribute to the development of thousands of e-merchants.
We, Feed.biz, have determined our respective responsibilities regarding the fulfillment of the obligations set by the laws on the protection of personal data in order to process your personal data as part of its applications and services. In summary, we have planned that if you wish to assert your rights such as access to your personal data, correct, erase, restrict or dispute their treatment or withdraw your consent and the right to data portability, or if you have any questions or complaints about the processing of your personal data, you can contact us in accordance with the section “Your rights” (see below). If necessary, Feed.biz will ensure that you can assert your rights and that your questions and complaints will be handled. In addition, we have planned that Feed.biz will inform you about the processing of your personal data as part of its applications and services in accordance with our privacy policies.
2. The different types of personal data processed
2.1 General data. We may collect and process the following categories of personal information:
a. Name and other identifying information
We can for example register your name (business name), email …
b. Your contact and personal account or registration information
Your details may include your address, phone number and email address. When you create a personal account or sign up for a service, we are also likely to register your credentials and other data that you fill in your personal account or registration form. We also collect information about your business such as the company name and where it is located.
c. Information about your offers, products and orders
When you send a feed, we process the data you provide on that occasion. This data may contain details about your products, stocks or offers. In addition, we process data relating to additional services (such as price rules, promotions, balances, etc.) and orders that you receive (for example, from the marketplace).
d. Exchanges with your customers
When you exchange messages with your customers, or the system sends an invoice or a Seller Review Incentive by email, our system saves your information in the software database.
e. Our exchanges with you
When you send us an email, our support service saves your questions or complaints in our database with the various elements provided to our technical team.
f. The information we collect when you use our websites, applications or other digital media
g. Social Media Information
2.2 Cookies and other similar technologies.
2.3 Services, applications or specific events.
3. How do we collect your data?
3.1 We collect the categories of personal data mentioned above as follows:
a. We receive your personal data through your store, our PrestaShop partner and other marketplaces involved in the facilitation of your e-commerce procedures
We receive your data from these parties to process your feeds, implement your terms of sale and fulfill your orders. When you communicate a feed through a marketplace for example, we receive your credentials. If you use the third party platform to connect to the social media image, we may receive this data from that provider.
b. When you use our websites or our modules, we collect information using cookies and similar technologies
c. Depending on your social media settings, we may receive information from your social media provider
Please see the “The different types of personal data processed” section above.
4. For what purposes do we use your data?
4.1 We use your personal data for the following main purposes:
a. To provide you with our services
In order to manage your data feeds, implement your sales terms and fulfill your orders, we need to process most of the information listed above. We need, among other things, your name, company name, contact information, payment and login information for the various marketplaces.
b. To provide you with our online services and to offer you our applications
To facilitate your use of our online services or modules, we may analyze the data we collect when you use our digital media and combine it with information collected using cookies and similar technologies (see above). Our goal is for example to understand which digital channel (email, social media) or which device (desktop, tablet or smartphone) you prefer in order to restrict our communications to this channel or this device.
c. For statistical research purposes
• Generalities. We use automated tools to perform statistical research on global usage patterns of our services, our modules, our websites and the behavior and preferences of our customers and users.
• Legal basis. We treat your personal data for our legitimate interest in developing better offers and services for our customers, improving our software, providing more responsive customer service and improving the design and content of our websites and modules .
• The right of objection. You have the right to oppose at any time, for reasons related to your particular situation, the processing of your personal data for statistical research purposes (see below the section “Your rights”).
d. For other direct marketing purposes
• Generalities. This section describes specific examples of how we use your data for other direct marketing purposes.
e. To communicate with you
We use your contact information to communicate with you about our services or software, to answer your questions and to process your complaints.
4.2 Legal basis
You may withdraw your consent at any time by following specific instructions related to the processing to which you gave your consent. For example, by clicking the unsubscribe link contained in the email. You can also contact us to withdraw your consent (please see the “Your Rights” section below).
When we process your personal data for our legitimate interest or the interest of a third party, we put those interests in balance with your legitimate interests. If necessary, we have adopted the appropriate measures to limit the consequences and to avoid any undue hardship to you. To learn more about these interests, please see the above section “For what purposes do we use your data?”. When we process your personal data for the benefit of our legitimate interest or the interests of a third party, you have the right to challenge at any time based on reasons specific to your particular circumstances (please see “Your Rights” section below).
5. Communicating and sharing of data with third parties
5.1 Generalities. We may communicate or share your personal data with our partner companies, marketplaces, our service providers or our subcontractors
6. International transfer of your data
6.1 Feed.biz may transfer your personal data to countries other than your country of residence (including countries outside the European Economic Area). This is because the companies of our Group, partners or service providers operate in different countries around the world. The law of these countries may not offer the same degree of protection regarding your personal data.
6.2 The transfer of personal data to countries other than your country of residence is often necessary in order to offer you services. In other cases, Feed.biz will ensure that adequate security measures are put in place to meet the requirements for the international transfer of personal data under the laws governing confidentiality. For the transfer of data outside the European Economic Area, Feed.biz is likely to make use of standard contractual clauses approved by the Commission as guaranties.
7. Your rights
7.1 You may contact our team (see below) to enforce any right conferred by the applicable personal data protection laws, which includes (a) the right to access your data, (b) the right to correct, (c) to remove, (d) to restrict their processing, (e) the right to data portability, and (f) the right to challenge such processing.
a. The right of access
You can ask us if we are processing some of your personal data or not, and if so, receive access to this data as a copy. When we respond to a request for access, we also provide you with additional information such as the purposes of the processing, the categories of personal data concerned and any other information you need to assert the essence of this right.
b. The right of correction
You have the right to have your data corrected if it is incorrect or incomplete. Upon request, we will correct the incorrect personal data about you, taking into account the purposes of processing, we will complete the incomplete personal data, which may include the provision of an additional declaration.
c. Right to erase
You also have the right to have your personal data deleted, which means that we have to take care of, or as far as possible, any other responsible to whom we have already disclosed your data, to delete your data. Erasure of your personal data may only take place in certain cases provided for by law and listed in Article 17 of the General Data Protection Regulation (GDPR). This includes situations where your personal data is no longer needed in relation to the original purpose for which they were processed and the situations in which they were processed illegally. Due to the way we manage certain services, it may take some time before backups are erased.
d. The right to limit data processing
You have the right to obtain the limitation of your your personal data processing, which means that we suspend the processing of your personal data for a certain time. The circumstances that may give rise to this right include circumstances in which the accuracy of your personal data has been disputed but where we need time to verify their (in)accuracy. This right does not prevent us from continuing to keep your personal data. We will inform you of the upcoming lifting of the restriction.
e. The right to data portability
Your right to data portability means that you can ask us to provide you with your personal data in a structured, commonly used and machine readable format and that such data be transferred directly to another manager when technically possible. On request and when it is technically feasible, we will communicate your personal data directly to the other manager.
f. The right of objection
You also have the right to dispute the processing of your personal data, which means that you no longer authorize us to process them. This applies only if the “legitimate interests” (including profiling) ground is the legal basis for the processing (see “Legal Basis” section above).
You may dispute the direct marketing purposes at any time and for free if your personal data is processed for such purposes, which includes profiling purposes to the extent that they are related to such direct prospecting. If you claim this right, we will no longer process your personal data for such purposes.
7.2 You may withdraw your consent at any time
You may withdraw your consent at any time by following specific instructions related to the processing to which you gave your consent. For example, you can withdraw your consent by clicking on the unsubscribe link in the email.
You can also contact Feed.biz team.
7.4 When you wish to assert your rights, simply send a request addressed to Feed.biz team to this email: email@example.com